Admin Configuration
Configure FluidRAG via Admin UI
Section titled “Configure FluidRAG via Admin UI”- Open the Admin UI at
http://localhost/config-ui - Navigate to the Connectors page
- Find Freshdesk in the connector list and click Configure
- Switch to the Credentials tab and enter your credentials:
| Secret | Value |
|---|---|
FRESHDESK_DOMAIN | Your Freshdesk subdomain (e.g., company.freshdesk.com) |
FRESHDESK_API_KEY | Your API key from Freshdesk profile settings |
Verify the Connection
Section titled “Verify the Connection”- Navigate to the Connectors page in the Admin UI
- Verify Freshdesk shows as connected and the agent shows as configured
- Use the Test Connection action — a successful test reports the number of ticket fields found
Enable Capabilities
Section titled “Enable Capabilities”- Live Search — enabled by default once credentials are configured; toggle on Connectors → Freshdesk → Live Query
- Extraction — toggle Freshdesk on under the connector’s extraction settings to start scheduling extraction
- Schedule — set a cron expression (e.g.,
0 */8 * * *) to run extraction on a schedule; the connector has no schedule until one is configured